Apparel

The size chart above provides standard apparel sizing and is intended for use as a general guideline. Fit and sizing may vary somewhat by brand.

Denim

The size chart above provides standard sizing for denim styles. Because sizing and cut may vary somewhat by brand, please use this chart as a general guideline. If a style runs large or small, this will be noted in the product description.

Shoes

The size chart above provides standard sizing for shoe styles. Because sizing and cut may vary somewhat by brand, please use this chart as a general guideline. If a style runs large or small, this will be noted in the product description.

Rings

The size chart above provides standard sizing for ring styles. Standard ring sizes are listed in terms of diameter, and are measured in millimeters from the inner edge of the ring. If the manufacturer’s sizing differs from this scale, will be noted within the product description.

Lingerie & Swim

The size chart above provides standard sizing for lingerie and swim styles. Because sizing and cut may vary somewhat by brand, please use this chart as a general guideline. If a style runs large or small, this will be noted in the product description.

BRA FITTING: To help you choose the best size bra, we recommend you take your own measurements. While wearing a bra, wrap a tape measure around your rib cage just under the lower edge of your bra. Add five inches to that measurement to find your band size. If this measurement is an odd number, round up one inch. To find your cup size, measure over the fullest part of your bust. The difference between this measurement and the band measurement will indicate your proper cup size.

If the difference is:
1” your cup size is A
2” your cup size is B
3” your cup size is C
4” your cup size is D

Shirts, Sweaters & Jackets

The size chart above reflects standard sizing for shirts and sweaters. Reference the size chart above to help determine your size when ordering from Lockerz.com. Because sizing and cut will vary between brands, please use this chart as a general guide to compare the various size scales.

Pants, Shorts, Swimwear

The size chart above provides standard sizing for pants, shorts, and swimwear styles. Because sizing and cut may vary by brand, use this chart as a general guideline. If a style runs large or small, this will be noted in the product description.

Dress Shirts

The size chart above provides standard sizing for dress shirt styles. Reference the size chart above to help determine your size when ordering from Lockerz.com. Because sizing and cut may vary by brand, please use this chart as a general guide to compare the various size scales.

Shoes

The size chart above provides standard sizing for shoe styles. Because sizing and cut may vary by brand, please use this chart as a general guideline. If a style runs large or small, this will be noted in the product description.

Returns

We want you to be delighted with your purchase. If not, we want to make it simple for you to return.

You can return apparel and accessories to our warehouse up to 21 days for US orders and 30 days for all other countries from the date of shipment. You can return electronics to our warehouse up to 14 days for US orders and 23 days for all other countries from the date of shipment. For the return to be accepted, we must receive your returned items in our warehouse before those cutoff dates. If you have questions or concerns about an item that is eligible for return, please email Customer Support at: orders@lockerz.com.

All returns received on or before the cutoff date will be processed within 3 business days of receipt of your item at our warehouse. We then will send an email to your account to let you know we have processed your return.

Any PTZ that you may have used toward your purchase will be refunded at the time we process your return. We also will cancel any PTZ that are pending for purchasing this item when your return is processed. However, the timing will be different for any other payments because other parties are involved. In those situations, credits for returned items may take up to 2 billing cycles to appear on your statement.

HOW TO RETURN AN ITEM

Returning an item is easy. Be sure that you have the packing slip and return label that came with your order. Simply select the item and reason code on the packing slip, and ship it to us. We require that the package be received in our warehouse by the final date shown on the packing slip and return label that came with your order.

You may use the shipping carrier of your choice to send your return back to our warehouse. However, we do request that you use the packing slip and return label that came with your order. Remember – in order to receive your refund, we must receive your return in our warehouse by the final date shown on the packing slip.

We will refund the cost of shipping (either cash or PTZ) for items that are defective or were not on your original order. Please contact orders@lockerz.com for help with this.

If you have any questions, please contact orders@lockerz.com, and we’ll be happy to assist you.

General Returns Shipping Address

Lockerz
Returns Department
300 Nixon Lane
Edison, NJ 08837

ACCEPTABLE RETURNED ITEMS

Only apparel and accessory items received in our warehouse within 21 days for US orders and 30 days for all other countries from their original shipment date to you that are new, unworn, and contain all original packaging will be accepted and processed for refunds. All tags also must be attached.

Only electronics received in our warehouse within 14 days for US orders and 23 days for all other countries from their original shipment date to you that are unopened, new, unused, and contain all original packaging will be accepted and processed for refunds.

No returns, refunds or exchanges will be accepted on the items that have been damaged through customer use or abuse. We will also not accept:

• Non-defective, opened computer software, movies, music or video games
• Gift Cards
• Pre-paid cards (e.g., music, photo, video or phone cards)
• Digital content (e.g., music downloads)
• Consumable or personal items such as food, drink, personal care products or batteries
• Items that have been damaged through customer use or abuse
• Etched or otherwise personalized items
• Any item that specified on the site as non-returnable.

If you’ve ordered more than one of the same item and do not indicate which one you’d like us to accept for return, we will refund the more expensive item.

EXCHANGES

Due to the limited number of specialty items we have in our sales, we do not offer exchanges at this time.

WRONG, DAMAGED OR DEFECTIVE ITEMS

If you believe a product was shipped in error from Lockerz, was damaged in transit, or is defective, please contact Customer Support at orders@lockerz.com so that we can resolve the problem for you.

BUNDLE PURCHASES

You cannot return an individual item that was part of a bundled package, for example one t-shirt out of a bundle of three. The entire bundle must be returned.

LATE RETURNS

We cannot accept returned merchandise beyond the 14-day or 21-day returns window for US and 23- or 30-day returns window for all other countries. Unfortunately, items received after these periods will not be refunded, and your package will be returned to you at your expense. In addition, we will treat the merchandise as purchased, meaning no refund of any PTZ used in purchasing the item but also no cancellation of any pending PTZ being earned through the purchase. If we receive the same late return package a second time, there still will be no refund, but this time we will keep the merchandise.

CANCELLATIONS AND CHARGES

Once an order has been placed, it cannot be changed or cancelled. You will be charged once the order ships from our warehouse. If we cannot fulfill your order, we will inform you via email. In such cases, you will not be charged for any payment. Any PTZ that you used on that item will be refunded in full, and any pending PTZ for that item will be.

PTZ®

All products purchased on Lockerz allow you the opportunity to earn PTZ. When you place your order, you will see the PTZ earned added to your available PTZ balance on the bottom right of the page.

TERMS OF USE

Lockerz is bringing you the SHOP experience with the ability to use and earn PTZ and many other services and features as one of the advantages of being a Lockerz member. As a result, all the conditions of membership apply, including the Terms of Use and the associated PTZ Rules. We urge you to review these Terms and, without intending to limit or modify any of them, remind you that you are responsible for any violations involving your account, the wrongful earning or acquisition of PTZ, or other improper activities related to the website, and that Lockerz reserves the right to determine appropriate remedies for violations of the Terms, up to and including terminating your membership.

SHIPPING

Our products ship as soon as possible after we get them in our warehouse. We provide you with estimates of when products will leave our warehouse based on agreements we have with our vendor partners and on levels of inventory in our warehouse. In cases where the shipping time is estimated to be longer than 7 business days, it may be because we do not have that item in stock at the time you place your order.

Once your order is at the warehouse and ready to ship, you will receive a tracking number via email and we will finalize payment arrangements for your order. Our orders are usually shipped via USPS; however, we may use other methods when we choose.

Currently we ship to Austria, Australia, Belgium, Canada, Czech Republic, Denmark, France, Finland, Germany, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, New Zealand, Spain, Sweden, Portugal, United Kingdom, and the United States (including Alaska and Hawaii, Gaum, and Puerto Rico). However, we cannot ship to U.S. post office boxes or APO/FPO addresses at this time.

From time to time, we may upgrade your order’s shipping method at no charge to you.

SHIPPING COST

At Lockerz, you can either pay for shipping or use PTZ^® to discount your shipping cost. The shipping costs are based on the weights of the items in your order and the zone to which they are being shipped. Please note that oversized items will require special shipping fees. If these special conditions and fees apply, we will make you aware on the item detail page.