Help
User Requirements
Minimum System Requirements
- Apple Macintosh or PC with P4 or equivalent processor.
- 512MB RAM (256MB, 384MB work less well).
- A modern web browser with Flash Player 9 or higher. (e.g Internet Explorer 7, Firefox 3 and Safari)
- Internet connection (broadband recommended).
- A screen resolution of 1024×768 or higher.
- The browser is JavaScript enabled.
Can you see the tick?
If you cannot see the tick to the left you do not have the correct version of the Flash Player to use all the features available on afr.com or AFR MarketWrap5pm. (Flash Player 9.0.115.0 or above is required)
To get the latest player download it from Adobe .
Mobile afr.com and AFR MarketWrap5pm Device Specifications
Minimum device specification: RIM, Blackberry OS v4.0 and above, Apple iPhone / iPod touch, Windows Mobile v6 and above, Symbion v9.2 and above. Screen resolutions of 240x320, and 320x240 and higher.
Common devices with these, or better specifications include Blackberry 8000 Series (Pearl), Blackberry Bold, Apple iPhone / iPod touch (all versions), Samsung Blackjack i600 series, Nokia N series.
Blackberry optimisation instructions:
- From your blackberry home screen, click on the Browser icon
- Go to any mobile web page
- Open the Blackberry menu by clicking the menu button
- Choose ‘Options’
- Choose ‘Browser Configurations’
- Enable the following options by checking the boxes: Support HTML Tables, Use Foreground and Background Colors, user Background Images, Support Embedded Media, Support Style Sheets
- Save changes
- Reload the page
FAQs
afr.com and AFR MarketWrap5pm
Subscription Options
Trial
- What’s in the 14 day trial?
- What are the conditions of the 14 day trial of afr.com?
- How do I cancel the 14 day trial of afr.com?
- What if I forget to cancel the trial after 14 days, will I be charged?
Subscribing to afr.com and and AFR MarketWrap5pm
- How do I subscribe?
- How do I cancel my subscription?
- Can I use my Fairfax Digital username and password to login to afr.com or AFR MarketWrap5pm?
- My username keeps being rejected on the registration form, what’s wrong?
- The registration form does not accept my personal details. What’s wrong?
- Can I print from afr.com or AFR MarketWrap5pm?
- Can I unsubscribe to the AFR MarketWrap5pm e-mails, but still access the website?
- How can I re-subscribe to AFR MarketWrap5pm emails?
Billing & payment
- How do I pay for my subscription and how will I be billed?
- Why do I need to enter my credit card details?
- I don’t feel safe entering my personal details online.
- What if I don’t have a credit card?
- I would like a receipt for my subscription.
Subscriptions to afr.com
Managing My Account
- What is My Account?
- I’ve forgotten my password?
- How do I change my password?
- How do I change my email address?
- I’m already a subscriber to afr.com how do I add my AFR print subscriber number to receive my subscriber benefit?
Archives
Online Security
Copyright
Advertising on afr.com and AFR MarketWrap5pm
Mobile Devices
- How do I access afr.com or AFR MarketWrap5pm via my mobile phone?
- Will I have full access?
- Can I access the afr.com or the AFR MarketWrap5pm mobile site from any mobile phone?
- How much does it cost?
- I am having trouble accessing and using afr.com and AFR MarketWrap5pm via my mobile phone?
- Why am I asked to login continuously when accessing afr.com and AFR MarketWrap5pm?
afr.com
Q. What is afr.com?
afr.com, is brought to you by The Australian Financial Review. It combines a range of authoritative information and data sources with an array of customisable tools, allowing you to find new investment opportunities and better manage your existing investments.
In addition to breaking news from Fairfax sources and international sources such as Reuters, afr.com provides a wide variety of information on markets, stocks, funds, commodities, bonds, residential and commercial property. Sources of information include the Australian Stock Exchange, Reuters, IBISWorld, Aspect Huntley, Morningstar, Crown Content (Whos Who in Business), Conscious Investor, National Institute of Economic and Industry Research and more.
Other Features available on afr.com include:
- Financial Review TV
- IPOs
- Indices
- Charts
- Alerts News and Price Alerts
- Real-Time pricing data
- Economic indicators
- Dealbook
- Fairfax and ASX company announcements archive
- Digital Edition access the digital replica of the print edition and access to the last 5 days
- AFR MarketWrap5pm access available Monday to Friday after the stock market closes. For a sample copy http://www.AFRMarketWrap5pm.com/sample/default.aspx
Q. What is AFR MarketWrap5pm?
AFR MarketWrap5pm, is brought to you by The Australian Financial Review. It is written by investment experts, industry analysts and Australia’s leading business columnists, and will provide you with all the information you need to make wise investment decisions.
Every day, after market close, subscribers will receive highlights on the key market movements, a range of views on the day’s trading from expert industry analysts and fund managers, and tables and charts presenting the information clearly and simply.
And on a Saturday morning, at the close of Wall Street, a Week in Review analysis will be available to subscribers which will present the best of the week’s trading and stock movements.
All reports are published online at the AFR MarketWrap5pm website where you can also read the broker watch report, keep track of floats and access range of tools and calculators.
In addition, all AFR MarketWrap5pm subscribers will also have access to basic afr.com tools, including quotes, company profiles, watchlists and portfolios.
Subscription Options
Q. What subscription options are available?
The subscription options are detailed below:
If you are a current weekday The Australian Financial Review newspaper subscriber:
- Basic access: Complimentary
- Digital Edition: $30 per month, or complimentary with an afr.com subscription
- afr.com: $44 per month
- AFR MarketWrap5pm: $30 per month, or complimentary with an afr.com subscription excluding Basic Access
If you do not subscribe to The Australian Financial Review newspaper:
- Basic access: Complimentary
- afr.com $109 per month
- AFR MarketWrap5pm: $30 per month, or complimentary with an afr.com subscription excluding Basic Access
If you live overseas or in a non print delivery area:
- Digital Edition: $75 per month GST not applicable
For more information: Visit What’s in afr.com?
Q. What’s in the 14 day trial?
When you sign up for a 14 day trial you will be given access to all the resources of afr.com and AFRMarketWrap5pm.com site for free for 14 days.
When you sign up for a 14 day trial to AFR MarketWrap5pm, you will be given access to the AFR MarketWrap5pm website for free for 14 days, in addition to receiving the daily emails with links to the site’s investment reports and analysis after market close.
All AFR MarketWrap5pm subscribers will have access to basic afr.com tools, including quotes, company profiles, watchlists and portfolios.
To participate in the trial you must have a credit card (See terms and conditions) and enter your credit card details during the sign up process.
To trial afr.com go to the subscribe page and complete the sign-up process. Your trial begins at the completion of the sign-up process.
To trial AFR MarketWrap5pm go to the subscribe page and complete the sign-up process. Your trial begins at the completion of the sign-up process.
Q. What are the conditions of the 14 day trial of afr.com?
You must have a credit card to participate in the trial. One trial is permitted per product per user. Duplicate trials will not be accepted. Trial commences immediately upon sign-up. After day 14 you will be billed and no refunds will be issued should you cancel the trial after the 14 day period.
Q. How do I cancel the 14 day trial of afr.com?
You may cancel your trial at any time during the 14 day trial period and your credit card will not be charged a subscription fee. To cancel your trial:
Go to My Account under My Subscription select Cancel Trial.
Once you have cancelled, your username and password will still provide you Basic access (no charge) where you will still be able to use your portfolios and watchlists.
Q. What if I forget to cancel the trial after 14 days, will I be charged?
If you do not cancel your 14 day trial on the 14th day, you will be billed on the 15th day and charged at the monthly fee for the subscription level selected.
Subscribing to afr.com or AFR MarketWrap5pm
Q. How do I subscribe?
To successfully subscribe you must register, with your personal details, select your package make payment and accept the Subscription Terms. Credit cards accepted include; Visa, Mastercard, American Express, Diners Club.
To subscribe to afr.com or AFR MarketWrap5pm visit our website.
Q. How do I cancel my subscription?
afr.com and AFR MarketWrap5pm subscriptions automatically renew under the Subscription Terms that are accepted at sign-up. Please advise us prior to your renewal date of your cancellation. Your access to afr.com or AFR MarketWrap5pm will expire on the renewal date.
Cancellations will only be accepted by telephone and email. Contact Customer Service on 1800 032 577 between 8.30-5.00pm EST. Outside of Australia +61 2 9282 1547. Alternatively, email help@afr.com.au with your name, surname, address and the email address under which your afr.com or AFR MarketWrap5pm account is registered.
Q. Can I use my Fairfax Digital username and password to login to afr.com or AFR MarketWrap5pm?
You must register on afr.com and AFR MarketWrap5pm separately to Fairfax Digital. Your username and password to Fairfax Digital will not give you access to afr.com or AFR MarketWrap5pm. To receive e-newsletters you will also need a Fairfax Digital membership:
http://newsletters.afr.com/newMember.aspx
Q. My username keeps being rejected on the registration form, what’s wrong?
Your username must be 6 or more characters and have no spaces. If rejected, it may be that your username has been selected by another user. In this case, please try entering another username.
Q. The registration form does not accept my personal details. What’s wrong?
Ensure that all mandatory fields highlighted have been completed. Any mandatory field not complete will be indicated to you in RED.Your registration will not be processed until all required information has been completed. If you continue to have problems please contact our support team 1800 887 969 or email help@afr.com.au
Q. Can I print from afr.com or AFR MarketWrap5pm?
Subscribers will be able to print individual articles or the complete daily report in a user friendly format.
Q: Can I unsubscribe to the AFR MarketWrap5pm emails, but still access the website?
Yes, there are two ways you can unsubscribe to the AFR MarketWrap5pm communications but still be able to access the website.
- Online via the unsubscribe button on the email
- Directly through customer service
Note that unsubscribing from communications does not cancel your subscription to AFR MarketWrap5pm.
Q. How can I re-subscribe to AFR MarketWrap5pm emails?
If you have unsubscribed from AFR MarketWrap5pm emails and would like to receive them again please contact help@afr.com to re-subscribe to the daily email.
Billing & Payment
Q. How do I pay for my subscription and how will I be billed?
Your afr.com or or AFR MarketWrap5pm subscription auto-renews on your credit card. Your credit card will continue to be billed until you advise us that you would like to stop your subscription. If you cancel your subscription your access will expire on your next renewal date. Your username and password remain active on afr.com or or AFR MarketWrap5pm. On afr.com, you will roll onto Basic access (no charge).
Q. Why do I need to enter my credit card details?
We ask that you provide a credit card so that your access is not interrupted at the completion of the trial period. It is also required because your subscription auto-renews unless you cancel your subscription.
Q. I don’t feel safe entering my personal details online.
Every effort is made to ensure that your transaction is secure and safe. Passwords and credit card details are transmitted in an encrypted form using 128 bit SSL encryption to protect your privacy. Information about how John Fairfax Publications handles your personal details is explained in our Privacy Statement.
Q. What if I don’t have a credit card?
It is possible to pay by cheque for your afr.com or or AFR MarketWrap5pm subscription. Please note you will NOT be able to participate in the 14 day trial without a credit card. Payment made by cheque must be for a 12 month subscription to afr.com or or AFR MarketWrap5pm . To pay by cheque, please contact our customer service team on 1800 032 577.
Cheques must be made payable to Fairfax Media Publications Pty Ltd and sent to:
afr.com
Fairfax Business Media
Reply paid 55
Melbourne VIC 8060
Please allow up to 4 weeks for processing once you have posted your cheque payment. A customer service representative will email you to confirm receipt of payment and subscription commencement.
Subscriptions to afr.com
Q. I already have a subscription to AFR MarketWrap5pm and I now want to subscribe to afr.com, can I do this and not be double charged?
Subscribers to AFR MarketWrap5pm can upgrade to afr.com which also includes AFR MarketWrap5pm provided you are upgrading for the same subscription term (month or year).
Go to My Account - My Subscription and select Upgrade to afr.com. Your trial to afr.com will commence immediately and on completion of the trial you will be charged the difference between AFR MarketWrap5pm and afr.com. These subscriptions will run in parallel until your AFR MarketWrap5pm subscription expires.
Should you wish to upgrade and change your subscription term, please contact our support team 1800 887 969 or email help@afr.com.au
I would like a receipt for my subscription.
To ensure that you receive an annual Tax Invoice go to My Account - My Details and tick the respective field, your details will automatically update.
The Australian Financial Review Subscriber Advantage Benefit
Q. Am I eligible for the Subscriber Benefit?
If you are a direct Fairfax subscriber to The Australian Financial Review Monday to Friday or Monday to Saturday you will receive a discounted rate of $44 for afr.com a saving of $65. To take advantage of The Australian Financial Review subscriber benefit, you must enter your subscriber number and delivery postcode at sign-up. Alternatively, if already a member to update your afr.com account with your subscriber number go to My Account - My Subscription. If you do not include your subscriber number and postcode, you will be charged the full amount for afr.com
If you have registered for the trial and are eligible for a subscriber benefit, you must enter your subscriber number within the 14-day trial to avoid being billed for the full amount of $109, after the 14 day trial period.
Q. Am I a direct subscriber?
If you have subscribed directly with Fairfax for The Australian Financial Review , you are a subscriber and will have a subscriber number. To become a Fairfax subscriber sign up online or contact 1800 646 990.
Q. I’m a print subscriber, where do I find my subscriber number?
Your subscriber number is provided on all correspondence received from Fairfax Media. Alternatively, please contact FRG Customer Service: help@afr.com.au or call 1800 646 990
Q. Will I lose my Subscriber Benefit if I cancel my print subscription?
Should you cancel your print subscription to The Australian Financial Review we will notify you by email that you will no longer receive the Subscriber Benefit of $44 for afr.com and you will be charged the full amount of $109, unless you advise us otherwise. To avoid being charged at the higher rate please notify Customer Services 1800 032 577 email help@afr.com.au upon cancellation of the print edition that you would also like to cancel afr.com.
Managing My Account
Q. What is My Account?
My Account allows you to update and manage details of your afr.com and AFR MarketWrap5pm account. Here you can amend your profile information and activate tax invoice.
Q. I’ve forgotten my password?
When you register with afr.com or AFR MarketWrap5pm it is important to enter your email address correctly. If you have forgotten your password we can then email you a new one, please click the Forgotten password under the login box.
To change your password, visit www.afr.com/myaccount. Login with your existing username and password, select My Details. Enter your old password, then type in your new password and Update Password. When you login next please ensure you use your new password.
Q. How do I change my email address?
Visit www.afr.com/myaccount and login with your existing username and password, then select My Details enter your new email, then Update. All communication will be sent to your new email address.
Q. I’m already a subscriber to afr.com how do I add my Financial Review print subscriber number to receive my subscriber benefit?
Visit www.afr.com/myaccount and login with your existing username and password, then select My Subscription. Under Financial Review Print Subscriber Benefit enter your customer number and postcode and Submit.
Archives
Q. How far back do the Archives on afr.com go and what’s included?
| Newspaper : | Archive | Magazines: | Archive |
| The Australian FinancialReview* | From Sep ’87 | Asset* | FromJun ’01 |
| The Sydney MorningHerald | From Sep ’86 | AFR Smart Investor* | FromDec ’05 |
| The Sun Herald | From Sep ’87 | BRW* | FromJan ’89 |
| The Age | From Jan ’91 | BOSS* | FromApr ’99 |
| The Sunday Age | From Jan ’91 | CFO* | FromJun ’01 |
| Illawarra Mercury | From Jul ’97 | MIS* | FromJun ’01 |
| The Newcastle Herald | From Sep ’97 | CIO NZ | FromNov ’06 |
| The Canberra Times | From Sept ’96 | CIO Singapore | FromOct ’06 |
| The New York Times | last 30 days | Computerworld Malaysia | FromJan ’07 |
| The Newcastle Herald | From Sep ’97 | Computerworld Singapore | FromJan ’07 |
| The Newcastle Herald | From Sep ’97 | Computerworld NZ | FromJune ’07 |
* Financial Review Group products
Online Security
Online Security
At Fairfax we take your online security very seriously. As such, we have prepared the following guidelines and information to help. For security reasons:
- Change your password regularly.
- Be wary of opportunities that seem ‘too good to be true’ when interacting with our site.
- Our sites do not endorse individual sellers or vendors.
- Report any suspicious activity to us immediately.
- Keep your computer up to date with anti-virus, firewall software and the latest patches.
If you are concerned about online security in general, please visit one of the following useful websites for more detailed information on how you can protect yourself.
- ACCC : What to look out for and how to protect yourself
- Australian High Tech Crime Centre : The Australian Federal Police “e-Crime” policing strategy and how you can report a crime.
- FIDO : ASIC’s online information centre highlighting popular scams
Copyright
Q. Can I put an article from The Australian Financial Review on an intranet or on another website?
No. All content that appears on afr.com and AFR MarketWrap5pm is copyright protected. No Financial Review article, index of articles, videos navigation, logo, branding or advertising may be reproduced on a third party site or publication.
When articles, data or photographs are credited to a source other than The Australian Financial Review it is most likely that the credited source holds rights in the material. Please contact the relevant party directly.
Advertising on afr.com and AFR MarketWrap5pm
AFR Newspapers
AFR Newspapers
Matthew Armour
Account Executive Special Reports
Email: marmour@afr.com.au
Telephone: 02 9282 1651
afr.com Online
Paul Van Wensveen
Online Integration Manager
Email: pvw@afr.com.au
Telephone: 02 9282 2727
Other Financial Review Group
For advertising across other Financial Review Group publication sites, please contact your representative from
http://siadcentre.fairfax.com.au/adcentre/download/fbm/Contacts.pdf
Mobile Devices
Q. How do I access afr.com and AFR MarketWrap5pm via my mobile phone?
If you are an afr.com or and AFR MarketWrap5pm subscriber, and have a compatible mobile phone (see below), go to m.afr.com via the browser on your handset. You can log in using your existing afr.com or and AFR MarketWrap5pm subscription username and password.
TIP: We recommend that you leave your browser window open and don’t use the back button so that your login details are remembered.
Q. Will I have full access?
As an afr.com subscriber you will be able to access on your mobile, the daily news sections, columns and opinions and the weekly news sections, the live quotes search function and charting data and the article search function giving you search results of up to 50 articles.
As an AFR MarketWrap5pm subscriber you will be able to access on your mobile, Market Today, Broker Watch, Taking Stock, Columnist, stock quotes and intraday charting, coverage of small caps industry, resources and commodities plus article search function with up to 50 search results
Q. Can I access the afr.com or AFR MarketWrap5pm mobile site from any mobile phone?
You must have a compatible mobile phone in order to access and use the afr.com and AFR MarketWrap5pm mobile site.
Minimum device specification: RIM, Blackberry OS v4.0 and above, Apple iPhone / iTouch, Windows Mobile v6 and above, Symbian v9.2 and above. Screen resolutions of 240x320, and 320x240 and higher.
Common devices with these or better specifications include Blackberry 8000 Series (Pearl), Blackberry Bold, Apple iPhone / iTouch (all versions), Samsung Blackjack i600 series, Nokia N series.
If in doubt, please check with your mobile phone provider.
Q. How much does it cost?
You will not be charged any increased or additional subscription charges to access and use afr.com or or AFR MarketWrap5pm via your mobile. However, your mobile phone provider may levy additional charges relating to your access and use of the afr.com or or AFR MarketWrap5pm mobile site (for example, data or download charges). Please check with you mobile phone provider whether such charges will apply to you.
Q. I am having trouble accessing and using afr.com and or AFR MarketWrap5pm via my mobile phone?
Please ensure that you have a compatible mobile phone (see above).
If you do have a compatible phone, and you are having ongoing problems accessing or using the afr.com or AFR MarketWrap5pm mobile site, please contact your mobile phone provider.
Q. Why am I asked to login continuously when accessing afr.com?
By having cookies enabled on your mobile phone means that your login details are remembered and you will not be asked to login repeatedly on afr.com. Cookies settings are generally located on your mobile phone’s browser setting. Contact your mobile phone service provider to determine if they allow cookies on their network.
