The Customer Zone helps you get the most out of your Thomson Reuters markets professional product.
This introduction gives you some pointers to key content on the site.
Support for your product
Each product has its own dedicated page with helpful user guides and quick reference
cards. If you are supporting Thomson Reuters products you'll find comprehensive technical
support documentation, white papers and release notes.
Flexible training options
Thomson Reuters Academy's free training courses are designed around your specific workflow
requirements. We offer a range of flexible courses, from introductory sessions on
accessing key data through to advanced instruction on in-depth analysis. You can
choose from off-site classroom training, training at your premises or online instruction.
See the courses available and book online.
Learn about our data
The Reuters Data Guide is an indispensable aid to using our data. It explains
in simple steps:
- how our data codes are structured
- how to use the powerful features of Reuters 3000 Xtra to find data
- how to track data that may have changed
- how to access delayed and contributed data
Frequently Asked Questions
Our FAQ database holds the answers to over 11,000 functionality, technical and data
questions. Access this helpful resource.
Product feedback
We are always grateful for your feedback on our products. Please complete one of
our product feedback forms and tell us about the improvements you'd like to see.
Contact Us
For non-urgent questions you can now send your request to Thomson Reuters Support online.We'll
research the question and respond within 15 minutes to update you. For certain products
we display relevant FAQs as you type your online query, so you may answer your question
yourself!
Updates for your market
We now have regularly updated community sections for Commodities & Energy, Fixed
Income, Treasury and Wealth Management. All the latest updates for your
market including top news articles, hints and tips, training updates and new data
codes. All the support information for your market in one place.