The XX on working together

6 Music ran a lovely series of programmes about this year’s Mercury nominees. They did a simple thing and recorded the artists introducing the tracks, describing the inspiration and the creative process for each song. It’s like watching a movie with the director’s commentary switched on. Superb night-time radio (and unimpeachable public service output – could a commercial network play out a whole album in this way?).

If you can lay your hands on a copy (it’s gone from the 6 Music site) listen to the episode featuring the XX. And not just because you’ll hear the quiet and entirely unjaded voices of THE FUTURE but also because you’ll learn something about the creative process that you’d have missed if you’d listened to the unglossed album a dozen times.

Many completely disarming glimpses of the teenage creative process – a keyboard bought for £3 on eBay, at least one song composed when Romy and Oliver were sixteen, the kind of completely obsessive attention to detail that must have had their parents typing ‘OCD’ into Google. And something about the epic luck of finding someone you can work with when young, and just clicking. They’re a quietly inspiring pair: I hear the kind of generosity and trust that makes a collaboration bulletproof.

And there’s also something here about A&R and a supportive, courageous creative context. I don’t know much about Young Turk/XL but to have given these rather unprepossessing kids the keys to the studio while barely out of school was a fantastically smart and open-minded thing to do. There’s the value of the whole, creaking, benighted music business in a nutshell, if you ask me.

Now watch them split up just after I click ‘publish.’

Picture by jamieleto. Used under licence.

Twitter as service monitor

How do you monitor broadcast output on FM, LW (MW in some areas), two DAB frequencies, LW and FM channels for digital TV on Virgin cable, Sky satellite, Freeview and the online versions of the LW and FM streams in Flash and Windows Media? I’m not a radio engineer so jump in and correct me here if I’ve got this wrong but checking playout for silence is easy enough (and explains why you don’t hear 4’33″ on the radio very often) but checking that a particular stream is carrying the right audio is an entirely different challenge. Putting a system into the broadcast chain that could automatically check that all those streams (the list at the top is just for Radio 4) were carrying the right audio at the right time and then take action if it finds an error sounds like the definition of a tall order.

And the answer, of course, is obvious. You ask the listeners. In fact, you don’t even have to ask them. As part of my impossibly glamorous day job, I look after Twitter and Facebook accounts for Radio 4 and at about 0645 yesterday morning, while eating my cornflakes, I noticed a lot of tweets mentioning Radio 4 and complaining that there was something wrong with the network’s FM stream on Internet radios and mobiles. These listeners were hearing classical music when they were expecting Today. Apart from the obvious annoyance, some were evidently freaked out by the presence of sombre music (Brahms was mentioned) on the BBC’s primary news outlet – they feared a national tragedy! I responded to some of these tweets, getting a bit more information from affected listeners, then emailed various people I knew to have responsibility for output at BBC radio.

I also tweeted on the Radio 4 account, keeping followers up to date with my actions. There was a to-and-fro of tweets from listeners (using semi-private @replies and public @mentions as appropriate). Although there was no official line on the problem yet, between us we were able to figure out that the only streams affected were the Windows Media ones used by devices that don’t support Flash. So we got a sense of the size of the problem too (pretty small). And somewhere in the middle of all this, BBC staffer James Hart (@syzygy on Twitter) noticed all the fuss and picked up the phone to exactly the right engineer who proceeded to switch the streams back to their proper locations. By 0915 everything was back to normal.

So, to summarise, in this particular minor crisis, Twitter (and Facebook to an extent) did the following:

  • Alerted us us to the existence of a problem within minutes of it arising, outside working hours.
  • Provided some quite specific data on the scale of the problem, platforms affected etc.
  • Gave us a real-time, two-way connection to affected listeners.
  • Allowed us to update other listeners about the problem quickly.
  • Got the problem fixed quickly.

Picture by Paul L. McCord. Used under licence.

Autotuning Seasick Steve

Seasick Steve outside the BBC's Western House in London

Oliver, my twelve year-old, remixed a Seasick Steve tune, complete with autotune. It’s awesome.

Adam Savage from Mythbusters


What I love about Adam Savage is his laugh. On Mythbusters, which I watch a lot (I have a twelve year-old son), he’s the riotous, uninhibited, self-actualiser – and he laughs all the time. In this video he talks about his other passions. And it’s inspiring.

The fifth emergency service

I’m quite new at the BBC so I’m still pretty wide-eyed about the whole experience. Actually being allowed into Broadcasting House and TV Centre still makes my heart race. I just wave my staff pass and I’m in. OMG.

People tell me I should take that staff pass off when I leave the building. I think that’s actually policy, in fact. Health and Safety, privacy and so on. But I don’t. I leave it hanging there and wander round like a big BBC dweeb. Partly because I’m proud of it (showing off a bit really) and partly because it gets me into the most interesting conversations.

And in the time I’ve been wearing the thing, of the literally dozens of encounters it’s triggered, only one has been even slightly negative: the old guy who leaned in close on the Central Line and said, quite loudly, “British Bullshit Corporation innit?” But even that one wasn’t really negative, since it developed into an excellent ten-minute chat about spin in politics.

And there’s more. Not only do people react in a positive and friendly way to my BBC pass, they go further and routinely provide evidence that they trust me more because of it. Evidently, working for the BBC puts me in that category of near-public servants, the AA men and commissionaires and bus inspectors and Salvation Army buglers who are routinely asked to help in public places. The other day, a woman practically jogged across Tavistock Square to ask me how to get to Euston Station: “I saw your lanyard, I knew you’d help.”

On the train to Birmingham I was asked to watch two small children while a bacon roll was fetched, an American asked me how to get a tour of Parliament, two women asked if it was OK to reverse on a one-way street. I’m the fifth emergency service – the one you ask to hold your brolly or steer your car while you push it (I’m not making this up). Twice I’ve been asked “Is this a good book?” in Foyles at St Pancras. There’s a kid on the till in a Central London supermarket who grills me about current affairs every time I go in.

And the message, of course, of all this happy, trusting behaviour (I can recommend it, it’s a proper cheer-up) is simple. Almost every day, my BBC staff pass provides me with evidence that the Corporation is not the Great Satan that some (even people who’ve got their own BBC passes) would want you to believe. And this, of course, encourages me hugely. The political classes and the haterz in the pop media may have scented the opportunity to topple the whole eighty year-old, self-contradicting edifice but the general public thinks it’s all right and would even trust it to help them top up their mobile (there’s another one).

Am I deluding myself? I don’t think so. I’m sure that some of the nice folk I meet harbour misgivings about executive pay or dumbing down or crowding out and it’s not inconceivable that some of my fellow commuters would like to work me over with a rubber hose or push me under a train because of where I work. It’s just that the data doesn’t support it. I’ve got data and you can’t argue with data.

Do people wearing the staff passes of British Gas or The Telegraph or Schweppes get this treatment? More to the point, do people stop Jeremy Hunt in the street and ask him where the oil goes in a Honda Civic?

Three reasons #PromsXHQ is important

Panorama taken at Prom 62, Royal Albert Hall, 1 September 2010

Radio 3 have improved the quality of their live online stream – it’s an experiment called #PromsXHQ (‘XHQ’ for Extra High Quality). For the final week of the Proms you can listen at 320kb/s AAC: a big improvement but not, on the face of it, a big deal. I think it’s important, though.Why?

1. It’s awesome. I don’t want to gush and I didn’t expect to notice much difference, but the higher quality is stunning and addictive. I’m no expert – in fact, I have cloth ears – but the additional detail is genuinely gorgeous. Listening to the Berlin Phil last night (a quite awesome Prom, by the way), tiny details of the sound jumped out with an uncanny vividness – the mental scene created by the audio seemed more complete, more involving – a quite delirious experience, in fact. A simple but massively effective product enhancement.

2. It’s from the BBC. There are 320kb/s classical streams on the net but none is from the BBC. This experiment is engineered to BBC standards, from end-to-end, with BBC professionalism and passion for the output. That’s a big deal. Audiophiles and classical fans will want to try it for that reason alone (and I like the fact that it’s a change that came from the engineers, not from a focus group or the marketing department).

3. It’s agame changer.’ This is the kind of incremental improvement that could change the behaviour of listeners. Once they’ve tried the improved service, listeners will want to drag computer and hi-fi closer together so they can run the 320 stream through their stereo or home cinema system. If that happenswidely, manufacturers will make hi-fi quality players, streaming to your stereo will become a mainstream activity, players will be incorporated into high-end integrated devices, TVs and so on. It’ll be like when LPs went stereo or when CDs arrived.

Make My Pano now

Pano is an iPhone app. It stitches together the photos you take to make fantastically compelling panoramas. I’ve developed an unhealthy obsession with Pano and a lot of the pics I upload to my Flickr stream are now Panos. They’re fascinating and uncanny and I’ve been wondering what actually happens when you make a panorama using Pano. Four things happen when you click ‘Make my Pano Now’:

This accounts for the uncanniness – it’s a different time at one end than it is at the other. And this, of course, introduces the possibility of paradoxes, multiple-appearances, overlaps, vanishings and other freaky occurrences. A Pano is a flattened-out movie where everything goes a bit sci-fi.

Smearing the picture across time and space busts up the classical emphasis on a single event at a single time. There’s no decisive moment, no ‘punctum‘. It’s not a 30th of a second behind the Gare St-Lazare. It’s a messy collision of moments and locations glued together to make a sort of story.

Favoured by 18th Century history painters and egomaniacs, tableaux are paintings – big, immersive, utterly artificial pictorial confections – set in an idealised location – a timeless glade, a battlefield, a classical ruin. The eye wanders in the scene, taking in the action in several distinct sub-scenes (the robed elders over by the ruin, the nymphs in the foreground, the stricken hero in the middle…). And there’s something frozen, ponderous and monolithic about a tableau. I’m not comparing my iPhone snaps to the work of the greats but I’m intrigued by the correspondences between those epic works and the mini-tableau in my phone. There’s something about their artificiality. Unremarkable scenes take on a spooky monumentality – a meeting or a street scene or a party, frozen for eternity.

Pano tries to stitch pics together so you can’t see the join but only very boring scenes – landscapes from a uniform distance, for instance – can be stitched thus. In fact, interesting Panos are shot from slightly too close and with elements at varying distances from the lens or at an angle that makes it impossible to knit the elements together properly. And the result is a messy, discontinuous whole. The best Panos are a bit off, slightly wonky – a bit gothic – and because the eye naturally makes a big effort not to see the joins – seeking integrity where it doesn’t exist – they produce a kind of unease, an uncomfortable feeling that something is wrong. And that’s their charm.

Making books


Marvellous. A Mexican letterpress book publisher in action. Something immensely satisfying about the integrity and sufficiency of the process. Can media production be so self-contained now? I think processes leak and overlap too much now.

It’s by typometro via Erik Spiekerman’s blog.

Really suffering for your art

Everyone says music is getting more physical again. We continue to get our daily sounds from ever more insubstantial sources, floating above us like those glittering landscapes in Neuromancer, but we’re going to more concerts and festivals than ever and buying more stuff while we’re at it (merch. fancy limited editions. Even musical instruments are booming).

Turns out we love schlepping around for some actual, physical experience of music in an actual physical place as much as we love the disembodied bits. But there’s twenty-first Century physical and there’s eighteenth Century physical.

I’m reading a terrific book called 1791: Mozart’s Last Year, by H.C. Robbins Landon (who died last year). And it’s essentially a catalogue of grim physical trials – of epic journeys (in horse-drawn carriages quite often bought specially for the trip), of intolerable living conditions and diabolical food provided by hateful grandees who never paid their bills, of mysterious debilitating illnesses and (of course) of lives cut short by service to art (and to miserable patrons). The book’s full of enervating phrases like the one at the top (which is from an account of a dinner performance by Mozart) and:

The mail-coach with four horses left Vienna at eight o’clock in the morning and took three days, with twenty-one post stations, to arrive at Prague in the morning

(a trip to Prague to perform at a coronation). And here’s a job ad from Vienna in the period:

A musician is wanted, who plays the piano well and can sing too, and is able to give lessons in both. The musician must also perform the duties of a valet-de-chambre…

(My italics). And then, of course, there was the final, ghastly physicality of his early death:

Suddenly he began to vomit – it spat out of him in an arch – it was brown, and he was dead.

(and that’s from a book based on his wife’s recollections, quoted by Landon).

What I’m left with is an image of the musician as grafter, as under-appreciated, barely-recognised labourer in the fields of art. Sacrifice, privation, hunger, physical collapse – evidently the necessary preconditions for creation in that golden age.

Taking a tin opener to a BBC meeting

There’s a big quarterly departmental meeting at BBC Audio & Music Interactive (which is where I work). We call it the ‘departmental’ and it’s always a pretty big deal – the magnificent Radio Theatre in Broadcasting House is the venue and it goes on all morning, spilling out into surrounding conference rooms for smaller sessions.

Tomorrow’s is about innovation and we’ve taken a small step to opening it up to the world by encouraging participants to use Twitter to talk about the meeting, to ask questions of speakers and to provide their own ideas for discussion. We want people from outside the BBC to join in too as the morning unfolds.

You can see the discussion on the BBC Internet blog, which we’ve hijacked for the morning. Join us there if you can and, if you’ve got a useful insight about innovation or a question for participants, share it by tweeting with the hashtag #amint.