Looking for My Real Estate Tools?
We are currently in the process of redeveloping the My Real Estate Tool functionality and during this period the Email Alerts, My Searches and My Properties functionality will not be available in this section of the realestate.com.au website.
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Select an online contact form:
- International Property Listing Enquiry
- Billing Enquiry
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- Frequently Asked Questions
- General Enquiry
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Frequently asked questions
- How can I protect myself from a scam?
- An advertisement looks suspicious. What can I do?
- Why are there additional property feature fields? How have these fields been chosen?
- Why does my property not include particular features when I do a compare property?
- Why doesn't my feature property have a red border?
- What size logo do I require?
- How are the Feature Agents sorted on the results page?
- Can I advertise my house privately on realestate.com.au?
- How can I compare properties?
- If I have selected more than 4 properties to compare, how can I view the other properties I have selected in the compare section?
- How can I remove properties under contract/under offer from my search?
- Where can I find Open for Inspection/Auction times?
- How can I save OFI & Auction times to the personal calendar?
- Why are the search results defaulting to a particular view?
- How can I get directions from a property?
- How can I delete recent searches, recently viewed properties from "My real estate"?
- Can I print property notes from my realestate tools?
How can I protect myself from a scam?
From time to time websites are used for posting fake property listings and other scams. These types of scams are a breach of realestate.com.au’s Acceptable Use Policy and Terms of Use, and may also be against the law.
You should be cautious of:
- any listing which seems too good to be true
- refusal to allow you to inspect the property
- the prospective landlord is overseas
- being asked for any money upfront without inspecting the property
- being asked for any money upfront in order to secure the property or an inspection
- being asked to provide your personal details
You should always inspect a property in person. A drive by inspection is not enough, as the property listing may use a real address but the property is not for rent or sale.
Do not disclose personal or financial information, or make any payment before viewing the property.
An advertisement looks suspicious. What can I do?
Report it to us immediately by contacting our Customer Care Centre on 1300 134 174 (8.30am - 5.30pm ESDST) or customercare@realestate.com.au
If you think you have fallen victim to a scam contact us, contact your local police and report the matter to SCAMwatch (http://www.scamwatch.gov.au/content/index.phtml/itemId/693900).
Why are there additional property feature fields? How have these fields been chosen?
The additional property feature fields have been created to provide richer content and an improved and better targeted search functionality for our users.
These fields have been chosen based on current consumer search terms and feedback from emails to the site. We will review these features on an ongoing basis based on customer and consumer feedback.
Why does my property not include particular features when I do a compare property?
If you have a property feature that is not shown on the site, please go into Agent Desktop and select the appropriate feature from the list builder. This is under listing details (search stocklist, select property, click on listing details) just under the property details section.
XML providers have already been notified to include this in their development programs and changes should have been made. If not please contact your XML provider for further information.
Why doesn’t my feature property have a red border?
Based on consumer feedback we have updated the look and feel of our site to ensure it is clean and easy to use. Feature Properties retain their priority above standard listings in the search results, we have changed the border from red to grey so the focus is on your brand and your listing. Feature properties now have strong branding in the map flyout and are also featured on mobile.
What size logo do I require?
Agent logos can display on more places on the enhanced site, increasing your agency's brand exposure.
The following logo sizes are required for each product:
Platinum
- Small (Map, Gallery and List View, Open For Inspection)
- Medium (Find an Agent, Property Details Page)
Feature Property
- Small (Map, Gallery and List View, Open For Inspection, compare pages)
- Medium (Property Details Page)
Exclusive Agent Showcase
- Medium (Map, List and Gallery View)
How are the Feature Agents sorted on the results page?
- Feature Agent purchased by an office located in the suburb (in alphabetical order)
- Feature Agent purchased by an office not located in the suburb (in alphabetical order)
- Agents located in the suburb (in alphabetical order)
- Agents located in surrounding suburbs (in alphabetical order)
Feature Agent Example:
If the consumer searches for Richmond, the following agents are returned:
Agent A - Richmond (physically located in Richmond) featured for Richmond
Agent B - Collingwood (physically located in Collingwood) but featured location for Richmond
Agent C - Richmond (physically located in Richmond) featured for Richmond
The results for this search will be sorted in the following order:
Position 1 - Agent A Richmond
Position 2 - Agent C Richmond
Position 3 - Agent B Collingwood
Maximum number of Feature Agents per suburb remains as three, surrounding suburb results will be sorted alphabetically.
Can I advertise my house privately on realestate.com.au ?
No. To advertise a residential property on realestate.com.au you need to be a licensed real estate agent with a current subscription to realestate.com.au.
How can I compare properties?
Once a search result has been generated there is a tick box on the top left hand side of each property. Check the box of the properties you want to compare and then scroll to the top of the search results and click on the compare button.
If I have selected more than 4 properties to compare, how can I view the other properties I have selected in the compare section?
4 properties will display per page. To see more properties on the compare page, simply click on the next page of listings available for comparison.
How can I remove properties under contract/under offer from my search?
Once you have a search result page there is a refine search option to the left hand side of the page. There is a check box "Exclude Properties Under Offer/Contract" Select this box then click on update and a new results page will appear.
Where can I find Open for Inspection/Auction times?
Once you have a search result page there are tabs above the results which include open for Inspection/Auction Times.
How can I save OFI & Auction times to the personal calendar?
Below each list of open for inspection times, and/or auction time there is a link to 'save to calendar'. Clicking this link will save the dates and times to your desired calendar program.
Why are the search results defaulting to a particular view?
We will remember your previous search preference and default to this view when you next visit. If you would like to change the view simply click on the taps at the top of the search results which are Gallery view, list view and map view.
How can I get directions from a property?
Enter into the property details of a listing, there are tabs at the top of the listing which includes "Get Directions". Click on this tab and enter in box A where you will be travelling from and click on "Get Directions" and results will appear.
How can I delete recent searches , recently viewed properties from "My real estate"?
No. This is something we are looking at introducing in the future.
Can I print property notes from my realestate tools?
You can print 'My saved properties' which includes any notes against them.
Contact Us
Australia
Tel: 1300 134 174 (8.30am - 5.30pm ESDST)
Fax: 1300 134 554
- Victoria - Head Office
- Level 1
678 Victoria Street
RICHMOND VIC 3121
Tel: (03) 9897 1121
Fax: (03) 9897 1114
Email: customercare@realestate.com.au - New South Wales
- Suite 501, Level 5
Westfield Towers
100 William St
EAST SYDNEY NSW 2010
Tel: (02) 8323 4500
Fax: (02) 8003 2509
- Queensland
- Level 1
535 Milton Road
TOOWONG QLD 4066
Tel: (07) 3112 3700
Fax: (07) 3217 8568
- Western Australia
- Unit 3,
Grand Central
26 Railway Road
SUBIACO WA 6008
Tel: (08) 6263 3600
Fax: (08) 9388 7352
- South Australia
- Level 2
170 Greenhill Road
PARKSIDE SA 5063
Tel: (08) 8125 3600
Fax: (08) 8357 3690
Note
To list your property on realestate.com.au you must contact a registered real estate agent with a current subscription to our services. If you are a registered developer and selling your own stock that is new or off the plan, please submit your details in our Advertising Enquiry Form and we will contact you regarding your advertising options.
realestate.com.au does not accept private listings, except in Share Accommodation where you can place and pay for an ad online.