It's no surprise the hotel industry is making a strong comeback. When travel started to falter in the down economy, hotels kept the spirit alive with the 'staycation' craze. Now, as more people start spending money on much-needed vacations again, the hotel industry is once again at the forefront of recreating the ultimate customer service experience and according to travelers, hotels are doing a pretty good job.

The latest survey results from J.D. Power and Associates says guests have generally been happier with their hotel experience over the past year. The study finds that the proportion of hotel guests making reservations online has increased in 2010. Not surprisingly, a drop in hotel prices had a little something to do with this, but we've heard from more hotels that customer service and personalized guest programs have been at the forefront of their efforts over the past year.

So, how has your hotel stacked up against its competition? The latest study measures how well hotel chains satisfy their customers and ranks the hotels by economy-budget to upscale-luxury. The study leaves out independent chains and hotels, but more well-known brands like Four Seasons, Ritz-Carlton, Marriott, Embassy Suites and Hilton are part of the survey. Drury Inn & Suites, Hilton Garden Inn, Homewood Suites, Microtel Inns & Suites, Omni Hotels and The Ritz-Carlton rank highest in customer satisfaction.

The following hotel brands rank highest in guest satisfaction within their respective segments:

Luxury: The Ritz-Carlton
Upscale: Omni Hotels & Resorts
Mid-Scale Full Service: Hilton Garden Inn (for a second consecutive year)
Mid-Scale Limited Service: Drury Inn & Suites (for a fifth consecutive year)
Economy/Budget: Microtel Inns & Suites (for a ninth consecutive year)
Extended Stay: Homewood Suites

We're curious: Do you agree with the results? Were you satisfied with your most recent hotel stay?

A little bit of planning while you pack will help you to stay in shape and explore your destination with ease. Packing light is essential, and each of these items earns their space in your luggage. Follow the strategy outlined below and you will have an inexpensive, easy to pack, and fun way to explore a new destination that keeps you in shape while you travel.

Running Shoes: Pack a pair of running shoes, preferably trail running shoes. These may double as walking or hiking shoes during your trip.

Synthetic Running Shorts/Bottoms: Depending on the climate where you are traveling and the level of cultural appropriateness, bring either running shorts or running pants/tights. They should be made from quick-dry synthetic materials. Don't plan on doing double duty with exercise clothing on your trip -- even if you do plan to do laundry.

Running Shirts: Soccer (football to the rest of the world) jerseys make wonderful running shirts in Europe. They are a fun, useful souvenir and a nice conversation starter when you are out. Just be smart and don't jog through the park sporting the jersey of local team's arch rival.

No longer content with hours of "are we there yet" and I Spy, kids have far more choices in entertainment than I had as a kid. Many minivans come with a full DVD entertainment system, and most kids can find there way around an iPhone or iPod without any help.

For long road trips, being able to listen to your own music instead of Dora the Explorer or Spongebob could greatly improve your mood. This is where Kidz Gear products can help. The Kidz Gear line of headphones are specially designed for kids, and provide a perfect fit, along with hearing protection.

The headphones are available wired and wireless, which means you'll be able to find a solution for any car and any portable player.

It looks like flight deals are a thing of the past. The airline sector is starting to recover, as evidenced by an aggregate $1.3 billion in earnings for the six largest U.S. carriers last quarter, and more profits are said to be on the horizon. Of course, we're still in the early stages, and those earnings do pale in comparison to the $22.7 billion in losses sustained in 2008 and 2009. So, the airlines are making up for lost time and taking advantage of a swing in the economy ... that means you're going to pay for it.

Good news for the airlines, of course, translates to a thinner wallet for you, but it indicates that you're at least willing to handle the higher cost, since airlines tend to be price-takers rather than price setters.

Why are you going to pay more for flights? Here are the top five reasons:

1. Extra fees no longer "extra": they're part of the package now. Airlines raked in $13.5 billion from fees in 2009, a 43 percent spike year over year. They aren't going away. As the industry recovers, this will help keep fares higher.

According to the Associated Press:

United and American led the way on "ancillary revenue," including fees, at about $1.8 billion apiece last year, according to IdeaWorks. United Airlines President John Tague calls fees "an unequivocal success," and suggests his airline could still double the amount it's bringing in with baggage fees.

There are two types of waitress you want to tip. The first will climb onto your lap for an extra $20 while the DJ pushes the sounds of Whitesnake through the speakers, and she'll earn every dime of it. The other, however, is far more dangerous. She won't take your money, but she will take your life.

When you enter a North Korean restaurant in Siem Reap, Cambodia, notes The Chosun Ilbo, be careful.

North Korean women dream of becoming waitresses, and the job is only available to those who come from the right families, according to Open Radio for North Korea:

"The waitress probably comes from a privileged background," said a North Korean defector who used to work as a performer in the North. "Only women from good family backgrounds are given the chance to work abroad."

The opportunity to work abroad is a rare privilege in this reclusive state. Of course, candidates have to come from politically reliable families, but there are other criteria, including the ability to dance and play a musical instrument and a university degree. Most important, however, is that waitressing is for hotties only. If you've been smacked around by the "ugly stick," you probably won't be allowed to carry a tray.

Oh, and you need to qualify for a license to kill. Open Radio for North Korea also noted that some of the waitresses are spies.

So, there are two women you don't want to stiff in this world: a stripper and a North Korean waitress. Wait, maybe you do ...


[Via @LiberateLaura, photo by permanently scatterbrained via Flickr]

Julien Reid, at only nine years old, is used to air travel. He routinely flies between his parents in Ottawa, and San Francisco, so he's seen it all ... well, he has now. Reid was forgotten in a children's waiting room in Chicago, where he spent eight hours waiting and hoping to be discovered.

According to the Ottawa Citizen:

He was in a "tiny, little room cramped with kids," where they played the same video on a loop all day, he said. The only food he'd been given was McDonald's, a less than satisfactory option for a vegetarian like him. He said he and the other children were yelled at "to stop being kids."

Meanwhile, the flight left without Reid. How did it happen? Among the many calls made to find out what was happening, Reid's mother, Genevieve Harte, spoke with the United Airlines attendant tasked with keeping an eye on the kids. According to the Citizen, "It was this frazzled attendant who let it slip, Harte said, that no one had come to fetch Julien to put him on his flight."

Citing something of an airline "omerta" policy, Harte, who suspects her son was bumped from a crowded flight, told the citizen: "It's a lot easier to have a kid that's not going to say anything than an adult who has a business meeting that's going to scream at you in front of everybody."

United said it's going to give Harte "a refund for the childcare fee and an undisclosed goodwill gesture."

[photo by FHKE via Flickr]

Spain has reopened its Army Museum after moving it from Madrid to Toledo, but some Spaniards aren't happy with the choice of buildings.

The Museo del Ejército is housed in El Alcázar, a fort overlooking Toledo. When the fascists rebelled against the Second Spanish Republic and started the Spanish Civil War, Toledo was controlled by the Republican government, but the fort was in the hands of an army garrison who threw their lot in with Francisco Franco and the other fascist leaders. The defenders held out for two months against overwhelming odds until Franco's army took the town. Franco went on to defeat the Republic and rule Spain as dictator until his death in 1975. Spain quickly switched to democratic rule after that.

The siege was a rallying cry for the fascists during the war and a major propaganda tool throughout their rule. Many on Spain's left don't like the symbolism of putting a military museum there. Some on the right are upset too, because a planned exhibit dedicated to El Division Azul, Spanish volunteers who fought for Hitler on the Russian front, was left out. Some artifacts from the division are on display in the World War Two section.

Another lingering controversy is the cost--€101 million ($129 million), almost four times its original budget. The museum was four years late in opening.

The museum itself is an interesting addition to any already much-visited city. With 21 rooms and 8000 square meters of exhibition space, it displays thousands of items from the early days of Spain's military might up to the present day. While the displays tell the story of the Spanish army, the controversy over the museum says a lot about Spain's struggle with its past.


Photo courtesy Rgcamus via Wikimedia Commons.

Last year, we showed you an 18 gigapixel photo of Prague, followed by a 26 gigapixel photo of Paris, and a 45 gigapixel photo of Dubai. The world of gigapixel photography has a new winner - a whopping 70 gigapixel photo of Budapest. The photo is claimed to be the largest photo on earth, but of course, at this rate, the record will be broken by the end of summer.

Head on over to the photo site, and use the controls on the left to browse around and zoom in on any location. Under the photo are highlights of the city, which should save you the effort of trying to find things yourself. For the best effect, click the top button on the control bar to move the panorama to full screen mode.

(Thanks Nick!)

New York City is getting a few new addresses.

Starwood Hotels and Resorts announced its plans to open seven more hotels in New York City, upping the hotel's portfolio by 50 percent in the Big Apple. Starwood currently operates 12 hotels in New York City across six of its nine brands, and expects to have 18 properties open in the city by year's end, including the local debut of the Aloft and Element brands.

From Starwood:

"While nearly 80% of our future hotel pipeline is outside of the United States, we have more hotels in New York City than any city in the world and we will open more hotels right here in our backyard than anywhere else, which speaks to New York's enduring stature as the most global gateway city in the world," says Starwood CEO Frits van Paasschen.

Coming soon: Aloft hotels in Harlem and Brooklyn and Starwood's first Element hotel in Times Square.

In addition to the new brands, Starwood's Sheraton hotels is making a splash in the big city. Of the seven hotels opening, Sheraton will debut two New York hotels including the Sheraton Brooklyn New York Hotel the Sheraton Tribeca New York Hotel. Starwood's most popular brand, the W, continues to operate four hotels in NYC including its landmark W New York and W New York-Times Square.

This road trip had its genesis in idle travel fantasy chat, as so many journeys do. A few months ago my friend Melissa and I discussed how much we wanted to do a road trip together over the summer, and we cranked out a number of ambitious itineraries. The craziest of all involved Melissa driving 18 hours by herself from Colorado to Alberta to pick me up prior to an eastward run across Canada. Perhaps it's best, all things considered, that this particular itinerary did not work out.

Time and other constraints meant that we had to curtail our ambition just a bit. We settled on a four-night Calgary-Winnipeg itinerary, with stops in Drumheller, Saskatoon, Moose Jaw, Regina, Brandon, and Portage La Prairie, a distance of 1486 kilometers or 912 miles.

Sounds great, right? Not so fast, cowboy. It turns out to be difficult to orchestrate a Canadian prairie road trip with a rental car. One-way car rentals are scarce in Canada. In fact, we were unable to find a single car rental company that would let us pick a car up in Calgary and drive it to Winnipeg.

After exhausting online booking site options, I turned to Twitter. The ever-generous travel writer Eva Holland suggested we take a look at Rent-A-Wreck. We did, and were disappointed to discover that the outfit doesn't operate in Saskatchewan and Manitoba. The rather less literally helpful Grant Martin suggested that we purchase the PaceSaver Plus III Electric Scooter that he so kindly found on Craigslist.

We even looked into the possibility of renting a U-Haul, rejecting that option because it was too expensive. Thinking that there might have been some secret I'd missed, I even checked in with the very helpful logistics team at Travel Alberta. Again, no dice.

Disaster! How would we ever consummate our Canadian prairie road trip?