Frequently Asked Questions
Your official stop for help on MySpace
Welcome!
Thank you for visiting the MySpace Help Center. We’ve put together a list of answers to the questions you’ve asked most. Chances are you’ll find the information you need directly below, just click on a question below.
For more in-depth help, visit http://faq.myspace.com
Your account
How do I retrieve my forgotten password?
To retrieve your password, here's what you do:
1. Click here
2. Type in your email address (the one you used to sign up for MySpace) and click Find
4. You will get an email from MySpace with your password!
How do I add, change or delete my email addresses?
1. Make sure you're logged in
2. Click My Account (in the upper right corner)
3. Scroll down to the section with the header Email Address and IM Information and add the new email address to box labeled Other E-Mail 1 and click Save Changes
4. An email will be sent to the new email address asking you to click through and verify
Important stuff to know:
MySpace doesn't support email domains ending with .edu (schools), .mil (government) or .gov (for safety and security reasons)
Why can't verify my email addresses?
If you don't get the email, when you log into MySpace, you'll see two options:
1.
Wrong Email address?
-> Edit your email!
2.
Can't find the Email?
-> Click the link to for the email to be send to you again
3. Just pick the one that applies and we'll send you another email.
Important stuff to know:
MySpace doesn't support email domains ending in .gov, .edu or .mil (for safety and security reasons)
How can I cancel my account?
2. Mouse over My Account on the top right
3. Select Account on the upper left
4. Select Delete Account and follow the instructions.
Profile design
How do I customise Profile 1.0?
To get started, here’s what you do:
1. From your homepage, mouse over Profile (in the upper nav bar) and choose Edit Profile (from the drop-down menu)
2. Click on Profile Editor (located in the upper right corner)
3. Preview the ever-expanding theme library (on the top of the left column)
4. When you find something you like, click Save & Publish
If you want to get really creative, you can edit colors, theme positions or even add your own images by clicking Edit Theme (on the top of the left column)
Remember, you can change your theme as often as you change your clothes (although wearing the same theme for a while is way less hygienically challenged).
What is profile 2.0 and how do I get started?
Here are some basics to get started:
1. Make sure you’re logged in
2. Mouse over Profile (in the upper nav bar) and choose Customise Profile (from the drop-down menu)
3. Click Select Theme (the first item in the second column from the left on the top of the page)
4. Preview different themes to see how they look (select No Theme for basic blue)
5. If you want to get really creative, you can edit theme colours, change layout positions (you can drag and drop modules)
6. Once you like what you've got going on, click Publish (on the upper right corner) and you're done!
To select a photo for your background, here's what you do:
1. Make sure you’re logged in first
2. Mouse over Profile (in the upper nav bar) and choose Customise Profile (from the drop-down menu)
3. Choose Appearance (in the first column on the left), Advanced Edit (third down in the second column) and Background (first item in the third column)
4. Type in the URL of the photo or image (that's the http:// address that appears in the web browser bar when you click on the image); you can choose a photo from your MySpace profile, a Photobucket account or another web site or photo site, such as Flickr
5. Select a background colour and decide if you want the photo to be fixed or scroll and whether you want it to appear once or repeat
6. Once you like what you see, click Publish (the yellow button on the upper right corner) and you're done!
How can I switch back to Profile 1.0?
One important caveat: If you signed up for MySpace after April 1, 2009, you are automatically using Profile 2.0, which offers advanced design and privacy functions. You cannot switch to Profile 1.0.
To switch back to 1.0, here's what you do:
1. Log Into MySpace
2. Mouse over Profile (in the upper nav bar) and choose Customise Profile (from the drop-down menu)
3. If you're using Profile 2.0, you'll see Profile 2.0 - Customise Profile (on the top left corner of the page) and Go Back to Profile 1.0 (on the top right corner of the page to the left of Control Panel)
4. Click Go Back to Profile 1.0 and choose whether you want to redesign your entire 2.0 Profile from scratch or Switch to Profile 1.0 (on the pop-up)
5. Confirm your selection and you're done!
P.S. Hey, if you change your mind, you can always follow the same steps and Upgrade to 2.0 (and back again).
How do I set my profile to private?
2. Mouse over My Account on the top right
3. Select Privacy (upper left)
4. Modify your settings and select Save All Changes
Please note that this is a public website, and you should be careful about what information you put on the internet. Please check out our Safety Tips section for more information about safety on the internet!
Important for Profile 2.0 users:
With Profile 2.0 you can change the privacy settings of each module directly on your profile page. Just select Customise Profile from the top navigation under Profile, hover over the module and select Visibility to customise the settings for each module individually.
How do I hide my age, location, real name, mood status or last log-in?
2. Mouse over Profile (in the upper nav bar) and choose Customise Profile (from the drop-down menu)
3. Scroll over the area or module containing your profile photo and basic information
4. Click on the wrench icon (that's the settings key)
5. Uncheck the boxes by the stuff you don't want to show on your profile
6. Click Apply Changes (at the bottom of the pop-up)
7. Click Publish (in the upper right corner)
How do I change my homepage and profile themes?
To update the theme of your homepage, here what you do:
1. Make sure you’re logged in and go to your homepage
2. Click Page Themes (on the upper right corner)
3. Click a theme to preview
4. When you like the way it looks, click Save
How do I add my real name to my profile?
To add your real name to your profile, here's what you do:
1. Make sure you’re logged in
2. Click on My Account (on the upper right corner)
3. Check the box labeled Show my full name wherever my name and photo appear on MySpace
4. Type in your real name
5. Click Save Changes (at the bottom of the page)
Important stuff to know:
• Don't use repeated characters (aaaaa), symbols or numbers
• We'll automatically capitalize the first letter of your first and last name
• It may take up to a week before our search engine finds you when your friends search for your real name on MySpace
• This will not change your display name, which you can change just as often as you like
Manage friends
How do I search or invite friends to MySpace?
2. From the top box, you can easily search for your friends by their name, MySpace display name or email address
3. From the top right box (Find People You Email), you can search for your friends on Gmail, AOL, MSN, or Tiscali with 2 steps (don't worry, MySpace won't automatically shoot off a bunch of invitations, just check off the people you want to invite)
4. We may also suggest people you may know. If there are suggestions, you will see them on this page as well. You can add them quickly by clicking on Add to Friends.
How do I find new friends on MySpace?
2. You can search based on gender, geography, age and more
3. Select Add to Friends , customise your invitation and hit Add to Friends on the bottom of the invite
How do I search for friends who share my taste in music?
2. Scroll down to the comments section on the musician/band profile
3. Click on the photo of the MySpace member you'd like to add
4. Under their contact section, click Add to Friends
How do I check status of my friend invitations?
2. Click on the right tab labeled View Sent Invitations
How do I categorize my friends?
1. Make sure you’re logged in
2. Scroll to your Friends Space box on your homepage
3. Click on View All at the bottom of the box
4. Click on the second tab, My Categories
5. Here, you can create as many categories as you like to group your friends
6. You can also edit your groups, add and remove friends as often as you like
7. The third tab, Categories I’m In, shows you the categories your friends have added you to
MySpace Mail
What is MySpace Mail?
Important stuff to know:
• Mail on MySpace features virus protection with automatic scanning of all emails, attachements and spam
• Privacy controls allow you to only get email from people you know
• There's a security enforcement team working around 24 hours, 7 days a week to identify hackers
• We use state of the art technology to stop spammers and phishers from getting to your mailbox
• If you click on a message from a MySpace friend, their activity stream will automatically appear in the right column.
How do I pick my @myspace.com email address?
2. Click the set-up link on the upper right to chose a signature @myspace.com email address (if you've already picked out a MySpace URL, the associated email address has been reserved and will be suggested.
3.Choose one of the names suggested or pick somethign new (You can use only letters, numbers, plus one special character)
4. When you find something you like, click OK to confirm
How do I add friends to my address book?
2. Mouse over Mail (in the upper nav bar) and choose Inbox from the drop-down menu
3. Click Address Book
4.Your MySpace friends have already been added to your address book
5. Choose the external email address book that you'd like to upload
6. You can also add individual contacts from inside or outside of MySpace
7. To delete people from your address book, check the box besides their names and click the Delete (on top) when you are done.
8. We do not support email addresses that end in .edu, .mil, or .gov for safety and security reasons.
9. If you receive abusive email messages from users outside of MySpace (who write to you from their external email account, such as Yahoo! or AOL), please report the abusive conduct to their email service provider rather than MySpace.
How do I compose a new email message?
2. Mouse over Mail (in the upper nav bar) and choose Inbox from the drop-down menu
3. Click Compose
4. Begin typing a name and your address book will try and locate a match
5. Add a Photo or Add a Link by clicking on the appropriate link at the bottom of the email message
How do I control the privacy of my emails and block individual senders?
2. Click Settings
3. Choose Only people I know if you only want people in your address book to contact you
4. Choose Open if you want anyone (inside or outside of MySpace) to be able to contact you (don't worry, we'll still filter spam!)
5. Choose Off if you only want to receive emails from other MySpace users
6. You can also add Trusted Senders to make sure you get important messages
7. Add individual email addresses of people you wish to block from sending you email messages (please note that they will not be blocked from any other area of your MySpace profile)
How do I report spam or abusive email?
2. Click on the message you wish to report
3. Mouse over Junk
4. Choose Junk to report spam or choose Report Abuse to report a suspicious or offensive email to law enforcement for further review
Syncing on MySpace
How can you simultaneously post status updates to MySpace and Twitter?
To get started, here’s what you do:
1. Log into MySpace
2. Click My Account (in the upper right corner of the page)
3. Choose Sync (from the central nav bar)
4. Under Sync to Other Services, click Get Synched (to the right of the Twitter logo)
5. This will take you to Twitter’s account confirmation page, where you’ll be asked to confirm which account you want to sync your updates
6. Check the boxes to select whether you want status updates on Twitter to update to MySpace and/or status updates on MySpace to update to Twitter (we recommend both, so you can instantly update both from either site)
7. You’ll see your updated settings (if you see a double arrow between MySpace and Twitter that indicates your status updates to either will be syndicated to both; if you see an arrow from MySpace to Twitter, your MySpace updates will syndicate to Twitter, only; if you see an arrow from Twitter to MySpace, your Twitter updates will syndicate to MySpace, only)
8. If you decide you want to modify your settings, you can visit My Account and click Sync to edit your settings anytime
Once you’ve enabled status updates to post from MySpace to Twitter, what happens when you post a status update on MySpace?
Once you’ve enabled status updates to post from Twitter to MySpace, what happens when you post a status update on Twitter?
Once you’ve enabled status updates to post simultaneously on Twitter and MySpace, will your friends know where you status updates originate?
How do you cancel your Twitter account information from MySpace?
You can cancel (and reactivate)syncing status updates anytime you like.
To cancel syncing, here’s what you do:
1. Log into MySpace
2. Click My Account (on the upper right corner of the page)
3. Choose Sync (from the central nav bar)
4. Scroll down beside the Twitter line and click the link labeled Edit (on the right)
5. To cancel syncing, check the box labeled Remove at the bottom of the pop-up
6. Your updated settings will show Disabled (in gray) indicating syncing status updates has been successfully deactivated
7. If you wish to reactivate syncing status updates, click the link labeled Get Synced
How do you modify your syncing settings?
To update your syncing settings on Sync, here’s what you do:
1. Log into MySpace
2. Click My Account (on the upper right corner of the page)
3. Choose Sync (from the central nav bar)
4. Scroll down beside the Twitter line and click the link labeled Edit (on the right)
5. Check or uncheck the boxes to indicate whether you want your Twitter updates to post to MySpace or your MySpace updates to post to Twitter
6. Click Confirm at the bottom
7. You will see a green text box indicating that your settings have been saved
8. Your new syncing settings will be displayed (the direction(s) of the black arrow on the right will indicate which directions your posts will syndicate)
MySpace Music
What is the artist dashboard?
What's the difference between visitors and friends on Artist Dashboard?
How are the streams in the trends module calculated in Artist Dashboard?
Can I access this Artist Dashboard information on my mobile phone?
When is the full version of MySpace Music coming to my country?
Why am I able to see User Profile Playlists on other people’s profiles, but I cannot create one for my profile?
Why can I play some songs on my friend’s User Profile Playlist, but not others?
When will I be able to create my own playlists?
What is new about my Artist Profile Player?
Can I sell my Music on MySpace?
Photos
How do I add a new photo to my profile?
2. Click the photo upload link beneath your default photo
3. Find the picture on your computer and select the one you want to upload or click on the webcam link to activate your webcam and take a photo (upper left)
4. When you're done editing (you can add tags, captions and share the picture with your friends), click the photo and choose Set as Default (above the photo)
5. Hit OK to confirm and you're done!
How do I choose a photo from my photo album?
2. Click Edit link beneath your default photo
3. Click on the album containing the photo and then click the photo
4. Click Set as Default (above the photo)
5. Hit OK to confirm and you're done!
How do I use a webcam to take a new photo?
2. Mouse over Profile (in the upper nav bar) and choose My Photos (from the drop-down menu)
3. Click Upload Photos (in the upper left corner below the blue nav bar)
4. Find the Webcam icon and link on the upper left corner, click to activate your webcam and take a photo!
How do I tag my friends in photos?
2. Mouse over Profile (in the upper nav bar) and choose My Photos (from the drop-down menu)
3. Click the album in which the photo you want to tag appears
4. Click the photo
5. Click Tag Photo (under the photo)
6. Move the box to where you want to add a tag
7. Type in a name, email address, or click on a MySpace friend
8. Click Save or Add Another Tag
9. Select Finished
How do I search for photos on MySpace?
2. Choose Images in the drop-down
3. Type in anything you want to find and click Search
How do I edit my photos within MySpace like change color, add special effects and crop?
2. Mouse over Profile (in the upper nav bar) and choose My Photos (from the drop-down menu)
3. Click the album in which the photo you want to edit appears
4. Click the photo
5. Click Customise Photo underneath the photo
6. From here, you have a range of editing options from basic editing like fix red eyes and resize, to beautify editing like fix blemishes and smooth out wrinkles!
7. When finished, you can click Save to save all the changes, or click Save A Copy to save changes to a new photo without altering the original.
8. Tag and share your creation with friends after!
Other
How do I checkout and download apps on MySpace?
To check out and download MySpace apps, here's what you do:
1. Make sure you’re logged in
2. Mouse over More (in the upper nav bar) and choose Apps Gallery (from the drop-down menu)
3. Scroll through apps or search by category (in the left column) or by keyword (for example, MySpace Comedy) in the search box (on the upper right corner of the page)
4. Feel free to check out the different application by clicking on the apps in the results
5. When you find something you like, click Add this App (usually on the top or below the app you want to add)
6. Check the boxes to choose if you want the app to appear on your profile (where your friends will see it) and/or your homepage (for your private amusement) and whether you want your friends to be alerted that you've added the app and click Add
How do I use MySpace Toolbar?
• Update your mood and status
• Check email
• Respond to friend requests
• Read blog posts
• Review comments
• Instant message with MySpace friends
• Run MySpace and Google searches
How do I find, join and user groups?
To find and join groups on MySpace, here's what you do:
1. Make sure you’re logged in
2. Mouse over More (in the upper nav bar) and choose Groups (from the drop-down menu)
3. Type in what you’re interested in in the Keyword search box (at the bottom of the page) or click Advanced Search (on the bottom right) to search by location, number of members, level of activity and more!
4. Click the groups you want to check out and when you find something you like, click Join Group (on the upper right corner of the page) and click Join to confirm
To create a new group on MySpace, here's what you do:
1. Mouse over More (in the upper nav bar) and choose Groups (from the drop-down menu)
2. Click Create Group (from the right column) and follow the easy prompts (all you need is a location, a brief description and a group name)
3. Once you've created your group, you can come back to add images, post bulletins, invite friends or change privacy settings by clicking More (from the upper nav bar), choosing Groups (from the drop-down menu), clicking My Groups (from the left column) and clicking the group you want to update
4. Click Edit Group (to change privacy settings for the group)
5. Click Privacy (to change privacy settings for moderator posts)
6. Click Invite Others, Post Image or Post Bulletin to grow your new group!
Important stuff to know:
• As the group moderator, you can choose to make the group private (which means you must invite friends to join) and control who can post images and other content
How do I post a blog?
2. Mouse over Profile (in the upper nav bar) and choose My Blog (from the drop-down menu)
3. Click Post New Blog (in the left column under your profile photo)
4. Add a subject for your blog post
5. Start writing (you can also add photos, links and embed podcasts)
6. Choose who can see each blog post by setting the privacy level (at the bottom of the page) to Diary (only you can see it), Friends (just your MySpace friends can see it), Preferred List (only those friends or MySpace users you add to your preferred list can see it) or Public (the world is your audience)
7. If you want to customise the look of your blog, click Customise Blog (at the bottom of the left column under your profile photo)
8. Hit Preview & Post to see how it looks
9. Click Publish when you're ready to publish!
Important stuff to know:
• If you want to edit, remove or comment on blog posts (whether it's your own blog or other blogs on your subscription list), click View Blog (at the bottom of the left column under your profile photo) and follow the easy prompts
How do I upload videos to MySpace?
To upload videos, here's what you do:
1. Log into MySpace and click Videos (on the upper nav bar)
2. Click Upload (typed in red on the upper right corner of the page)
3. Use the browse function to search for videos (under 500 MB) on your computer
4. Click Upload again to confirm
5. Check the box beside I agree to MySpace Terms & Conditions
6. Click Optional Settings (on the bottom of the page) to customise your privacy (you can set privacy for each video you upload to Friends only or Private)
7. Indicate whether or not you want to allow other MySpace users to embed the video on their profile
Important stuff to know:
• You can share videos with the entire world, just your friends or keep them private
• Videos uploaded by MySpace users who are under 16 years old cannot be set to public (to protect the safety, privacy and security of our younger users)
• We carefully screen all videos and reserve the right to delete your videos or your profile if you upload content that violates our Terms & Conditions: This means NO nudity, obscenity, violence, gang-related, racist or hate-related content or copyright-protected property
How do I record a video and upload to MySpace?
1. Log into MySpace and click Videos (on the upper nav bar)
2. Click Record (typed in red on the upper right corner of the page)
3. You can use your webcam to record up to 20 minutes without leaving MySpace!
4. Click Optional Settings to customise your privacy (you can set it to Friends only or Private)
5. Decide whether or not you want to allow other MySpace users to embed the video on their profile
Important stuff to know:
• You can share videos with the entire world, just your friends or keep them private
• Videos recorded by MySpace users who are under 16 years old cannot be set to public (to protect the safety, privacy and security of our younger users)
• We carefully screen all videos and reserve the right to delete your videos or your profile if you upload content that violates our Terms & Conditions: This means NO nudity, obscenity, violence, gang-related, racist or hate-related content or copyright-protected property
How do I subscribe to videos?
To subscribe to MySpace videos, here's what you do:
1. Make sure you’re logged in
2. Go to Video from the top nav
3. Watch any clip you like and hit the yellow 'Subscribe' button on the right side of the page
What is MySpace Schools?
How do I get my school added?
2. Use the School Finder search box on the top right to search for your school
3. If you cannot find the school you're searching for in the results for your search you will find a blue button 'submit your school' on the bottom right - Fill out the form and submit it to get your school added
Tip: Some cultures like Ireland for example also have the option to add a school in the drop-down of the school finder search box
Be a hero: Report site issues!
Found a bug?If something isn't working the way it usually does, that's a bug! We want to know so we can fix it, FAST!
To report a bug, click here and select Site Errors in the subject menu of the contact request form and Report Site Error as the subtopic to tell us what's going on. Send an email to customer service and we'll check it out and keep you posted!
