Over 30,000 Companies Rely on Voxeo

Building, managing, and growing an IVR and VoiceXML infrastructure can be a complex and costly endeavor. Upfront requirements regularly exceed $3,000 in hard costs per line. IT staff may spend over 100 hours on installation, configuration, and integration. These challenges do not end. Requirements for additional capacity, reliability, and redundancy continually increase as IVR applications grow.

Fortune 50, mid-sized, and small and innovative enterprises use Voxeo's Prophecy IVR Hosting services to overcome these challenges quickly and with significantly reduced up-front and ongoing costs.

Voxeo Prophecy IVR Hosting delivers the full value of our agile SIP voice platform as an on-demand service, powered by VoiceXML and CCXML standards. Prophecy IVR Hosting supports traditional touch-tone IVR, speech recognition, database integration, flexible CTI, call control and recording, conferencing, and more.

You can try Prophecy IVR Hosting at no cost, via our free Web-based customer and developer portal.

How does Prophecy IVR Hosting compare to other IVR solutions?

Prophecy IVR Hosting offers significant advantages over other IVR hosting solutions, including full geographic redundancy, 100% W3C IVR standards support, a comprehensive customer and developer portal, and more:

	Voxeo Prophecy IVR Hosting	Other VoiceXML IVR Hosting	Other Proprietary IVR Hosting
VoiceXML 2.0
SRGS Grammars
SSML Speech Synthesis
VoiceXML 2.1 Extensions
CCXML 1.0 Call Control
Supports 100% of W3C IVR Standards
CallXML 3.0
Call Recording
Call Conferencing
Native VOIP Support
Multi-lingual ASR / TTS
Full CTI Support
Intelligent Call Progress Analysis
Two geographically redundant facilities
Proven Scalability
Premise solution and hosted service
24 x 7 Technical Support
Comprehensive customer portal
Integrated support and ticket system
On-lan content hosting
Colocation Options
Managed Server Options

VoiceXML is the W3C standard for voice-driven IVR, including ASR, TTS, prompt playback, and recording.

SRGS is the W3C standard for voice recognition grammar definition. Most VoiceXML Vendors Support SRGS.

SSML is the W3C standard for text-to-speech synthesis definition and guidance. Voxeo's VoiceCenter platform features full support for the SSML standard, giving you extensive control over speech synthesis.

VoiceXML 2.1 adds support for new, valuable features including improved flow control and built-in data interfaces.

CCXML is the W3C standard for telephony call control. It includes call routing, conferencing, dialing, and more.

W3C IVR standards include VoiceXML, CCXML, SRGS, and SSML. Many vendors support only VoiceXML and SRGS.

CallXML is a Voxeo-designed language that is much easier to develop applications in than VoiceXML and CCXML.

Many tasks, including voice user interface tuning and third-party verification of telephone sales transactions require the ability to record both sides of a call. Most VoiceXML vendors do not offer this capability.

Most VoiceXML platforms can only bridge or connect two parties. The Voxeo VoiceCenter platform can connect 2 to 200 parties in a single session.

Most VoiceXML platforms have no - or very limited - Voice over IP support. The Voxeo VoiceCenter Platform is a full-featured SIP solution, and includes its own SIP Softswitch/proxy server, media server, call control server, and more.

Most VoiceXML platforms support only English, or only one language at a time. The VoiceCenter platform features dynamic support for English, Spanish, French, German, and Italian speech recognition and synthesis.

Most VoiceXML platforms have little if any CTI (Computer Telephony Integration) support. CTI is required for most call center IVR deployments. Voxeo offers CTI solutions for Cisco ICM, Genesys T-Server, and Nortel and Avaya call center platforms. Additional CTI interfaces can be built quickly via Voxeo's CCXML based CTI-plug-in interface.

The VoiceCenter platform includes intelligent call analysis to determine if outbound calls are answered by people, answering machines, voicemail systems, or network error messages. This capability is vital when using IVR for outbound notification, collections, and campaign calls.

Voxeo has deployed two fully redundant IVR hosting facilities in Orlando, Florida and Atlanta, Georgia. Both sites work in tandem to balance and distribute calls. Should one facility experience an outage, all new calls automatically fail over to the other.

The VoiceCenter platform has proven scalability from as few as 1 to as many as 5,000 ports. Most vendors have not deployed VoiceXML IVR systems larger than 200 ports.

Voxeo uniquely offers the VoiceCenter platform as either a premise solution you can buy outright, or hosted service you can use by the minute.

Simply put, Voxeo is the industry leader in proactive and reactive support services. We offer 24 x 7 support with fully trained, VoiceXML certified technicians and IVR developers. No matter when a problem occurs, our top-notch staff is available to help you.

Voxeo VoiceCenter IVR Hosting includes a comprehensive customer portal for application provisioning, monitoring, debugging, and more.

Voxeo's unique trouble ticket system automatically opens tickets when problems occur, and can notify you or your team via email, instant messaging, phone calls, and more.

Your IVR prompts and scripts can be stored or cached by the built in web-caching and hosting infrastructure at each of our facilities, delivering unmatched quality of service for your applications.

Your web and IVR application, database, middleware, and other servers can be colocated at Voxeo for fast access to our IVR platforms and round-the-clock monitoring by Voxeo NOC staff.

If you don't have your own web and IVR application, database, middleware or other back-end servers, Voxeo can provide those servers and mange them for you.

In addition to the features above, Prophecy IVR Hosting delivers:

• Quick deployment with lower total cost: Prophecy IVR Hosting is a pre-deployed, managed solution that will get your IVR applications up and running with little up-front cost, low IT overhead, and the capacity to grow to thousands of reliable and redundant lines on demand.
  
  
• Total redundancy with no single point of failure: Prophecy IVR Hosting is built on IVR platforms owned and managed by Voxeo at our completely redundant hosting facilities in Atlanta, Las Vegas, and Orlando. Calls to and from your IVR applications are equally distributed across all three sites. Proactive and reactive monitoring systems constantly monitor each location. If a problem occurs at one location, calls are seamlessly moved to another. Each facility also features completely redundant power, cooling, network connectivity, and servers that eliminate all single points of failure.
  
  
• IVR managed by pros, while applications remain in your control: Core and costly IVR infrastructure runs at our hosting facilities. The Prophecy IVR Hosting service leverages two web-based W3C industry standards - VoiceXML and CCXML - making it easy to run your IVR application, database, and back-end logic from your existing Web infrastructure. Alternatively, Voxeo can run the back-end infrastructure for you.
  
  
• Standards-based flexibility: Many IVR providers offer proprietary platforms that make it difficult to switch vendors. Even other VoiceXML providers use proprietary call-control and VoiceXML tags - available only in their hosted service - to accomplish the same result. In contrast, Voxeo's platforms are based entirely on the W3C VoiceXML IVR and CCXML call-control standards, and are openly available as either a hosted service or customer-owned platform. We prefer to keep our customers through service excellence, not platform lock-in.
  
  
• Ongoing enhancements and investments: To date, Voxeo has invested over $50 million in the infrastructure that supports our IVR hosting services. We also continually invest in the evaluation and deployment of new, best-of-breed speech recognition, text-to-speech, and other technologies to deliver state-of-the-art IVR capabilities. Our customers leverage these investments to bring new and improved IVR applications to market.
  
  
• Unmatched customer service and support: From our Network Operations Center in Orlando, Florida, Voxeo's Extreme Support team proactively monitors and manages your hosted IVR solutions. We answer support calls 24 hours a day, 7 days a week, and use an automated trouble ticket system and proven processes to track and resolve problems. When surveyed, our customers give us extremely high marks for customer service and tell us our support is dramatically superior to that of our competitors.
  
  
• A proven track record of industry firsts: Voxeo is a company of many firsts:
  
  2000 - First to adopt flexible Voice over IP telephony
  2000 - First to offer XML call control
  2001 - First to offer VoiceXML hosting
  2002 - First to offer CCXML hosting and premise
  2003 - First to offer one XML IVR platform for both hosting and on-premise deployments
  2004 - First profitable standards-based IVR company
  2004 - First to offer a 100% IVR uptime guarantee
  2006 - First 100% VoiceXML compliance
  2006 - First to offer US English ASR and TTS free with its platform
  
  
• Enterprise IVR focus: Since 1999, Voxeo has been focused entirely on one goal: making it easy for enterprises to create and deploy IVR applications. This focus enables us to deliver top-notch products and services to enterprise customers. Nearly all of our customers purchase Voxeo solutions after being referred by others, or after testing our platform, services, and support for free through our Web-based Evolution developer portal (hosted IVR) or our Prophecy IVR Platform download. We're happy to have you try our solutions for free too, or you can talk to some of our existing customers for a reference.
  
  

How much does Prophecy IVR Hosting cost?

Developing your IVR application in Voxeo's hosted staging environment is free. Production hosting prices start at $0.11 per minute with a $500 monthly minimum. The per minute rate decreases as your committed monthly dollar minimum increases.

How do I build or buy Prophecy IVR applications?

Prophecy applications are built using the VoiceXML and CCXML IVR and call control standards. You or your developers can start learning and building VoiceXML and CCXML applications immediately via Voxeo's free, hosted Evolution IVR developer portal. You can also purchase a pre-built or custom VoiceXML or CCXML IVR application from any of Voxeo's VoiceWorks IVR Application Partners. Additionally, you can visit Rocketsource at www.rocketsource.org for access to various open source applications.

You can try Prophecy IVR Hosting for free...

You can try Prophecy IVR Hosting at no cost, via our free Evolution IVR developer portal.

Production IVR Hosting plans are custom tailored for your enterprise needs. Whether you need shared ports, dedicated ports, application co-location, enhanced security, touch-tone entry, voice recognition, text-to-speech, call control, or call center integration, you can use any of the links below to contact one of our Extreme Support account managers to receive a proposal in less than 24 hours.

• Prophecy IVR Platform Software
• Interactive Voice Response (IVR)
• The VoiceXML Standard

• Email Voxeo with your questions
• Call Voxeo at (800) 305-5771