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ValueWeb is a member of the Affinity Internet, Inc. family of Web hosting companies, guiding over 170,000 businesses to web success. Since 1996, ValueWeb has distinguished itself from competitors through our singular commitment to you, the customer.
The Customer First mission is simple: Unparalleled Support.
We're committed to providing you excellent service and support, unmatched in the industry. It's the key to our success, and yours. We're so passionate about it, we created the Customer First program, a company-wide initiative designed to protect you from online hazards that might affect your site and business.
New programs are constantly being introduced through Customer First to stay on top of demanding industry challenges and changes. In an industry where change is constant, we also rely heavily on your feedback to make sure customer concerns and ideas are being heard and addressed. Here are current programs initiated to fulfill the Customer First promise; unparalleled support:
Welcome Mission
We send every new member a welcome kit that contains everything you need to get started and then follow-up with a phone call to answer any questions you might have.
Phone & Email Support Center
24/7/365 Phone and email support from our internal team of certified professionals cross-trained in sales, customer service and technical support-with ValueWeb you're never outsourced to 3rd party support.
Affinity Spam & Virus Protection
Protecting you and your website is critical. With Affinity's Protectit! program, you're protected from tedious spam and debilitating virus attacks through state of the art filters and security.
Infrastructure
Ultra high-quality connectivity, networking gear, climate control, security and power systems monitored 24/7/365 from our state-of-the-art network operations center.
Partners
In business, you don't partner with just anyone. See how our alliances with industry leaders help us offer premier hosting and business solutions as well as products and tools that enhance our core service offerings.
Hosting Solutions
Shared and Dedicated hosting solutions to support all online scenarios and business models; from personal and family related websites to high traffic, media rich ecommerce sites.
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